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Industry Insight Webinar | The Top 5 Ways Lawyers Can Improve Their Clients’ Experience


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April 28th, 2021 2:00-2:30 PM ET

People develop into legal professionals for a lot of totally different causes. But irrespective of the rationale that originally sparked their interest, if legal professionals want to proceed working towards legislation, they want to make sure that they’re offering their shoppers (whoever they could be) with the most effective general experience. A fantastic shopper experience, from inlet to invoicing, implies that whatever the end result of your case or matter, your relationship together with your shoppers can stay sturdy and your probability of shopper disputes can stay low.

But what does creating an awesome shopper experience seem like and what steps can you’re taking to enhance your present shopper interactions? This presentation will cowl a number of probably the most impactful modifications you can also make to offer your shoppers the experience they deserve. From the fundamentals of building safe communications to offering easy methods to share paperwork and recordsdata, and getting ready your invoices in a method that makes them straightforward to grasp and makes amassing on-time cost easy. These ideas and methods can’t solely increase your shoppers’ experience however increase your backside line as well — as everyone knows, a cheerful shopper not solely returns however tells their family and friends.

Learning goals:

  • Define what “client experience” means to your legislation agency and your shoppers
  • Identify 5 widespread areas of shopper dissatisfaction
  • Learn methods to enhance your shoppers’ experience utilizing expertise

Speakers: Erica Birstler, Vice President at Cosmolex.com


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