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Planning to Sue Twitter Over an Account Suspension? YOU WILL LOSE-Murphy v. Twitter – Technology & Marketing Law Blog


Murphy engaged in deadnaming and misgendering in her tweets. Twitter repeatedly disciplined Murphy’s account till it lastly forever suspended the account. Murphy sued Twitter. The decrease courtroom ruled for Twitter on Section 230 grounds. The appeals courtroom affirmed.

This courtroom opinion says that Twitter’s TOS enforcement, together with account suspensions, is absolutely protected by Section 230(c)(1). While this isn’t the primary time a courtroom has stated that (over a dozen circumstances have), this opinion units a serious precedent for a number of causes:

  • it’s a California appellate courtroom opinion decoding California legislation. Thus, it units the precedent for each California state courts and federal courts ruling on California legislation
  • the opinion is revealed (apart from the final two sections, that are inconsequential). This opini0n will garner many citations.
  • the opinion addresses many of the arguments plaintiffs assert to get round Section 230, and the courtroom rejects these arguments in clear, decisive, and persuasive methods.

Any plaintiff desirous about suing an Internet service over account suspension or termination must rigorously assessment this opinion first.

Section 230(c)(1)

The courtroom begins by acknowledging that Section 230 needs to be construed broadly in favor of immunity. The courtroom applies the usual 3-part check to conclude that Twitter qualifies for Section 230(c)(1) immunity:

  • ICS Provider. Murphy conceded. Cites to AFDI v. Lynch, Fields v. Twitter, Brittain v. Twitter.
  • Publisher/Speaker. “Twitter’s refusal to allow certain content on its platform, however, is typical publisher conduct protected by section 230.”
  • Third-Party Content. “All of the content that Murphy claims Twitter required her or others to remove and is wrongfully censoring was created and posted by Murphy and others, not Twitter.” Cites to Cross v. Facebook and FAN v. Facebook.

To get round this apparent Section 230 conclusion, Murphy stated she was suing primarily based on Twitter’s guarantees, not Twitter’s content material choices. The courtroom says it doesn’t matter. Citing Barnes, the courtroom responds that “courts focus not on the name of the cause of action, but whether the plaintiff’s claim requires the court to treat the defendant as the publisher or speaker of information created by another;” and, citing Hassell, courts shouldn’t let plaintiffs “creatively” plead round Section 230. Thus:

Courts have routinely rejected all kinds of civil claims like Murphy’s that search to carry interactive pc providers chargeable for eradicating or blocking content material or suspending or deleting accounts (or failing to take action) on the grounds they’re barred by the CDA

Cites to Doe II v. MySpace, Gentry v. eBay, Wilson v. Twitter, Domen v. Vimeo, Ebeid v. Facebook, Mezey v. Twitter, Fields v. Twitter, Sikhs for Justice v. Facebook, Riggs v. MySpace.

Thus, Section 230 nonetheless applies to Murphy’s claims over Twitter’s guarantees:

While Murphy is right that some courts have rejected the applying of part 230 immunity to sure breach of contract and promissory estoppel claims, many others have concluded such claims had been barred as a result of the plaintiff’s reason behind motion sought to deal with the defendant as a writer or speaker of person generated content material.

Cites to Cross v. Facebook, FAN v. Facebook, Brittain v. Twitter, King v. Facebook, Caraccioli v. Facebook, Goddard v. Google.

I don’t know if this opinion definitively establishes that Section 230 can preempt TOS breach claims when they’re getting used to get round Section 230, nevertheless it positive appears that manner. To emphasize that conclusion, the courtroom says “Barnes never suggested, however, that all contract or promissory estoppel claims survive CDA immunity.” The courtroom explains:

Unlike in Barnes, what place the plaintiff sought damages for breach of a particular private promise made by an worker to make sure particular content material was faraway from Yahoo’s web site, the substance of Murphy’s grievance accuses Twitter of unfairly applying its common guidelines relating to what content material it is going to publish and seeks injunctive aid to demand that Twitter restore her account and chorus from implementing its Hateful Conduct Policy. Murphy doesn’t allege somebody at Twitter particularly promised her they might not take away her tweets or wouldn’t droop her account. Rather, Twitter’s alleged actions in refusing to publish and banning Murphy’s tweets, because the trial courtroom on this case noticed, “reflect paradigmatic editorial decisions not to publish particular content” which might be protected by part 230…

Murphy’s allegations that Twitter “enforced its Hateful Conduct Policy in a discriminatory and targeted manner” in opposition to Murphy and others by eradicating her tweets and suspending her account quantity to assaults on Twitter’s interpretation and enforcement of its own common insurance policies quite than breach of a particular promise.

It doesn’t matter that Twitter could have amended its content material requirements midstream:

Although Murphy additionally points to the allegations that Twitter failed to offer her 30 days’ discover of the modifications to the Hateful Conduct Policy and that Twitter utilized its new coverage retroactively as breaches of clear and well-defined guarantees, the gravamen of every of her causes of motion considerations Twitter’s editorial choices to not publish content material—as mirrored by the truth that she alleges no particular harm from the alleged discover and retroactivity violations however complains as a substitute of the hurt attributable to Twitter’s ban on her and others’ free speech rights.

Also, the courtroom says figuring out misgendering and deadnaming in Twitter’s content material requirements make clear, as a substitute of change, its prior Hateful Conduct coverage.

Section 230(c)(2)

Twitter explicitly didn’t depend on Section 230(c)(2)(A)–a daring concession that paid off. The courtroom says that Section 230(c)(1) is all that Twitter wants. Echoing Barnes and citing Fyk v. Facebook as well, the courtroom says “section 230(c)(2) ‘provides an additional shield from liability,’ encompassing, for example, those interactive computer service providers ‘who cannot take advantage of subsection (c)(1) . . . .because they developed, even in part, the content at issue.’”

The courtroom says a Section 230(c)(2)(A) outlier case in federal district courtroom, e-ventures v. Google, is “unpersuasive because the court did not consider the distinction recognized by courts in the Ninth Circuit between a publisher that is involved in the creation of content and one who only makes publication decisions regarding content created by others.” There’s an excellent likelihood this opinion functionally overturns the e-ventures precedent as a result of federal courts defer to the California Appeals Court to interpret California legislation.

Prima Facie Elements

Twitter wins on Section 230(c)(1) grounds. Nevertheless, the courtroom additionally independently concludes that the person claims fail for lack of benefit.

Breach of Contract. There’s no breach of contract when “Twitter’s terms of service expressly state that they reserve the right to ‘suspend or terminate [users’] accounts . . . for any or no reason’ without liability.” 💥💥💥 Cites to Cox v. Twitter and Ebeid v. Facebook.

The unconscionability doctrine didn’t assist Murphy. She alleged minimal procedural unconscionability (regardless of Twitter’s TOS being a contract of adhesion), and Twitter’s unilateral termination/suspension provision isn’t substantively unconscionable: “Terms allowing service providers to ‘discontinue service, or remove content unilaterally,’ however, are routinely found in standardized agreements and enforced by courts.” Cite to Song Fi v. Google (DDC 2014). Also, “Courts have also recognized service providers that offer free services to Internet users may have a legitimate commercial need to limit their liability and have rejected claims that such limitations are so one-sided as to be substantively unconscionable.” Cite to Lewis v. Google, Darnaa v. Google, Song Fi v. Google. Thus:

In gentle of Murphy’s allegations that Twitter offers its providers to tens of millions of customers all over the world at no cost, the contract time period permitting it to droop or terminate customers’ accounts for any or no cause, absent different factual allegations of unfairness, doesn’t shock the conscience or seem unfairly one-sided.

I anticipate this ruling will restrict future unconscionability challenges in opposition to TOSes for free-to-use Internet providers.

Promissory Estoppel. Promissory estoppel claims nearly by no means win, and that’s true right here:

Murphy couldn’t fairly depend on guarantees that Twitter wouldn’t limit entry to her account, “ ‘censor’ ” her content material, or take “account-level” motion when the phrases of service said in any respect pertinent occasions that Twitter may “ ‘remove or refuse to distribute any Content’ ” and will droop or terminate an account “ ‘for any or no reason.’ ”…the very phrases of service that Murphy depends on in asserting her claims clarify that Twitter could droop or terminate an account for any or no cause.

Also, as a result of Twitter worded its content material restrictions so broadly, the “breadth and ambiguity of [its] prohibition makes any reliance on vague statements that Twitter will not “censor” content material unreasonable.”

UCL. The courtroom questions Murphy’s standing as a result of she “does not have a property interest in her account or her followers, but only the content she creates.”

As for Twitter’s public statements about its love at no cost speech:

No cheap individual may depend on proclamations that “[w]e believe in free expression and think every voice has the power to impact the world,” that Twitter was the “free speech wing of the free speech party,” or that Twitter’s mission “ ‘is to give everyone the power to create and share ideas and information instantly without barriers,’ ” as a promise that Twitter wouldn’t take any motion to self-regulate content material on its platform. [cite to PragerU]…No cheap individual would depend on a common assertion that Twitter wouldn’t “actively monitor user’s content and will not censor user content, except in limited circumstances” to imply it might by no means limit content material, significantly when the identical guidelines provided examples of impermissible conduct, reserved the best to alter the foundations, and gave Twitter “the right to immediately terminate [an] account without further notice in the event that, in its judgment, [a user] violate[s] [the Twitter Rules] or the Terms of Service.”

A radical, decisive win for Twitter. A+ job by Twitter’s legal professionals, Patrick J. Carome, Ari Holtzblatt and Thomas G. Sprankling. Also, if you happen to didn’t see it, this amicus brief (which my former scholar Zeb Zankel helped write) is likely one of the finest explanations of how Section 230 advantages marginalized communities that i’ve seen. Recommended.

Case quotation: Murphy v. Twitter, Inc., 2021 WL 221489 (Cal. App. Ct. Jan. 22, 2021)


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