Pockets of alternative at all times emerge out of unsure occasions. For the authorized occupation, that’s shaping as much as be the confluence of the pandemic and the current developments in authorized know-how. In response, savvy companies are accelerating their tech adoption plans to succeed in a purely digital world.
One tangible technique to begin your agency’s plan is with consumer portal software program. Even in case you haven’t skilled it earlier than, it’s attainable you quickly will — particularly now with extra attorneys working remotely and many purchasers desirous to keep away from going into the agency’s workplace for conferences.
But what precisely is a consumer portal? In probably the most fundamental phrases, a consumer portal is software program that permits you, the lawyer, to work together and work along with your purchasers in a safe on-line setting. As lengthy because the consumer has internet entry, they will log into your agency’s consumer portal and immediately share and assessment paperwork as well as ship messages, amongst many different duties. And you are able to do the identical.
For many companies, consumer portals are actually the go-to answer for working and speaking with purchasers. It permits everybody to assessment issues on their very own time, wherever they might be. While the advantages of utilizing consumer portals are practically countless, some are extra necessary than others.
Client portals make attorney-client communication straightforward — and safer
When a consumer must get ahold of their lawyer, what do they do? Send an e-mail? Call the agency’s entrance desk? In some instances, a consumer will attempt any and all of those choices — and the lawyer is left having to answer each single one.
Law agency consumer portal software program can repair this downside by creating one non-public location for purchasers and attorneys to speak. There are many benefits to this:
- More safe than e-mail: The greatest consumer portals present glorious safety for attorney-client communications and shared paperwork. Emails can typically be hacked, and even in case you take nice care to guard your agency’s e-mail accounts, there is no such thing as a promise that your purchasers are doing the identical on their finish. With safe consumer portals, communications should not solely encrypted, but additionally protected on each ends.
- Faster and simpler communication: With a centralized location, consumer portals simplify issues since attorneys not have to watch a number of strategies of communication (i.e. e-mail, cellphone, direct line, voicemail). And maintaining all the things in a single spot means improved responsiveness.
- Better consumer experience: Clients don’t should guess one of the best ways to contact their lawyer when utilizing consumer portals. They ship their message, and the lawyer responds in the identical place. No extra taking part in telephone tag attempting to get ahold of one another.
Simply put, consumer portals are a win-win proposition for each purchasers and attorneys.
But in case you are anxious concerning the technical experience essential to create a consumer portal, don’t be. There are enterprise-level options obtainable that embody easy-to-use client portals. They are ready-to-go proper out of the container — which means you don’t want an engineering diploma or coding background to get began.
Secure consumer portals are the brand new ‘lobbies’ for companies
If the COVID-19 pandemic has proven companies something, it’s that physical workplace places and ornate agency lobbies should not practically as necessary as they was once. Clients don’t wish to have to come back into the workplace for each single assembly. They crave the simplicity that consumer portals present. And if purchasers view your agency as being behind the occasions, they might assume twice about doing enterprise with you.
As the attorney-client relationship stays on-line, nevertheless, you must be certain that your consumer portal appears skilled, thereby making a degree of belief and skill within the agency. After all, your consumer portal often is the major location what place purchasers go to work together along with your agency, primarily making it your new “lobby” — so it higher look good.
Client portal login obtainable 24 hours a day
And talking of interplay, the consumer can do it on their schedule, 24 hours a day. Whether it’s 2 a.m., 2 p.m., or any time in between, purchasers can entry, assessment, and supply suggestions on any of the paperwork associated with their case.
Client portals give purchasers on-demand entry to allow them to keep knowledgeable with out truly having to contact you.
Make the only option to your agency
Realizing your agency wants a consumer portal is the simple step. Now comes the onerous half: You should determine the way to get it completed.
Given the entire options obtainable for legislation companies right this moment – together with safe consumer portals – you actually have loads of choices. Ultimately, your major concern must be discovering the answer that most closely fits your agency’s particular wants.
See what a consumer portal can do to your agency by requesting a demo of Thomson Reuters HighQ.